Frequently Asked Questions
Everything you need to know about bringing NiMi Projects into your home.
What is the standard shipping timeframe for home decor items?
Most orders are processed within 2-3 business days. Depending on your location, standard shipping typically takes 5-7 business days to arrive.
Do you offer international shipping?
Yes, NiMi Projects ships worldwide. International delivery times vary by destination and typically range from 10-21 business days.
What is your return policy for furniture and accessories?
We offer a 30-day return policy for most items in their original packaging. Please note that custom-made furniture and final sale items are non-returnable.
How can I track my order status?
Once your order has shipped, you will receive an email notification with a tracking number and a link to monitor your package's journey.
Are your products sustainably sourced?
At NiMi Projects, we prioritize ethical craftsmanship. We partner with artisans who use sustainable materials and traditional techniques to ensure high-quality, eco-friendly home goods.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna or Afterpay.